Ministry/Department: National Pharmaceutical Pricing Authority (NPPA), Department of Pharma, Ministry of Chemical & Fertilisers
Scheme:
- A web enabled system for redressal of consumers’ grievances relating to pricing and availability of medicines
- It would serve as a robust e-governance tool for protection of consumers’ interests through effective implementation of the Drugs (Price Control) Order 2013
- NPPA will initiate action on any complaint within 48 hrs of its receipt.
Factual Information:
- Started in 2015