Integrated Ombudsman Scheme – UPSC Prelims

Aim: To further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI.

The scheme is based on ‘One Nation-One Ombudsman’. 

This means that there will be one portal, one email, and one address for customers to file their complaints.

There will also be a multilingual toll-free number that will provide all relevant information on grievance redress.

The complaints not covered under the ombudsman scheme will continue to be attended to by the Customer Education and Protection Cells (CEPCs) located in the regional offices of RBI.